Hotel front office operations and management books
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Hotel Front Office Operations and Management
Principles of Hotel Front Office Operations. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. Organization of a hotel. The accommodation product and hotel guest.
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Ahmed Ismail holds a B. A in Management from Adolphus College. Front Office Operations and Management. Ahmed Ismail. For Hotel Management training in both large chains and smaller organizations, as well as meeting professionals, this book introduces concepts of organization, communication, ethics and policy within a hotel.